Returns & Exchanges | Beyond The Green

This page provides a summary of our return and refund process. For complete details on eligibility, timelines, and conditions, please refer to our Return & Refund Policy.

For full details on return eligibility, timelines, and refund processing, please refer to our Return & Refund Policy.

Beyond The Green is an online-only retailer and does not offer in-person returns or exchanges.

Returns & Refunds Overview

We accept returns for eligible products within 30 days of delivery, as confirmed by carrier tracking, provided the conditions below are met.

Eligibility for Returns

  • Items must be unused, unworn, unwashed, and in original, resaleable condition.
  • All original tags, packaging, and accessories, including boxes, bags, and protective materials, must be included.
  • Footwear may be tried on indoors only. Items showing signs of outdoor wear cannot be accepted.
  • Partial returns may be accepted where applicable. Items sold as a set must be returned in full.
  • Returns for non-defective items are subject to inspection and approval prior to refund.

Final Sale Items

The following items cannot be returned or exchanged:

  • Gift certificates
  • Items marked “Final Sale” at checkout
  • Items that show wear, damage, or use

Sale items are eligible for return unless explicitly marked as “Final Sale” at checkout.

How to Start a Return

A Return Authorization Number (RA#) is required before sending back any item. Returns sent without authorization may be refused or delayed.

To request an RA#, please:

  1. Email hello@beyondthegreen.ca with your order number and reason for return.
  2. Once approved, you will receive return instructions along with your RA#.
  3. Clearly mark the RA# on the outside of your return package.
  4. Ship your return using a trackable, insured shipping method. Please keep your receipt and tracking number until the return is complete.

All returned items are inspected upon arrival. Once approved, refunds are issued to the original payment method, excluding original shipping charges unless the return is due to our error.

Orders may be cancelled prior to shipment by contacting our support team. Once processed or shipped, orders must follow the return process outlined in our Return & Refund Policy.

Refund Processing Time

Refunds are issued to the original payment method used at checkout.

Once your return is delivered to our facility, please allow:

  • 3–7 business days for inspection and processing
  • 7–10 business days for the refund to appear on your original payment method

Refund timelines may vary depending on your bank or card issuer.

Exchanges

We do not offer direct exchanges. Customers may return an eligible item for a refund and place a new order for the preferred size or style.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery at hello@beyondthegreen.ca.

We will review the issue and provide return instructions. Return shipping is covered when the error is on our end.

Return Shipping Costs

  • Return shipping labels are provided only for damaged or incorrect items. For all other approved returns, customers are responsible for return shipping.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • We do not charge restocking fees on approved returns.

International Orders

We currently ship and process returns within Canada only. International shipping and returns are not currently supported.

Condition on Arrival

Items that do not meet the return requirements, including items that are worn, washed, damaged, or missing packaging or tags, may be rejected or returned to the customer. This policy does not affect your statutory consumer rights under applicable law.

Authenticity & Product Condition

All products sold by Beyond The Green are new, authentic, and sourced directly from authorized brand partners. Returned items must remain in new, resaleable condition.

Transparency Commitment

Return eligibility, fees, and conditions are disclosed on our website and during checkout to support a clear and transparent shopping experience.

Refunds FAQ

When will I receive my refund?

  • 3–7 business days for inspection and processing
  • 7–10 business days for the refund to appear on your original payment method, depending on your financial institution

What should I include in my return request?

To help speed up processing, include:

  • Order number
  • Item number or item name
  • Photos, if the item is damaged or defective
  • Reason for return

What if my product arrives damaged or incorrect?

Email hello@beyondthegreen.ca within 7 days of delivery with your order number and photos, and our team will work to resolve the issue promptly.

Return Shipping Guidance

We recommend using a trackable courier or postal service for returns. Beyond The Green is not responsible for return packages lost in transit.

For additional information on shipping timelines and delivery, please review our Shipping Policy. For details on how your personal data is handled, see our Privacy Policy, and for full terms of use, refer to our Terms of Service.

Business Operating Information

Beyond The Green is an online retailer operated by G&G Golf Company Inc., the legal business entity responsible for all transactions, fulfillment, and customer support. All purchases are processed by G&G Golf Company Inc., which is the merchant of record.

We do not use dropshipping or third-party fulfillment services. Beyond The Green operates exclusively online and does not offer in-person shopping, pickup, or in-person returns. This location is not open to the public.

Business Address
150-27230 60th Ave
Langley Township, BC V4W 1V9
Canada

Email: hello@beyondthegreen.ca
Phone: (604) 857-4969
Customer Support Hours: Monday to Friday, 9 AM to 5 PM PST, excluding statutory holidays

Last updated: April 2026